Privacy Policy FairGo Casino Australia

Who we are

This Privacy Policy outlines how FairGo Casino collects, uses, stores, and protects the personal information of our users. We are committed to safeguarding your privacy and ensuring the security of your personal data in accordance with Australian privacy laws and international best practices. This policy applies to all Australian players and users who access our website or utilize our services. By creating an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by the terms outlined in this Privacy Policy.

Information We Collect

Personal Information

We collect various types of personal information necessary to provide our casino services and comply with regulatory requirements. This includes your full legal name as it appears on official documents, your date of birth to verify you meet the minimum age requirement of 18 years, and your complete residential address for identity verification and compliance purposes. We also require your email address and phone number for account communication and security notifications. Additionally, we collect identity verification documents such as driver’s licenses, passports, or other government-issued identification to comply with Know Your Customer regulations and prevent fraud.

Financial Information

To facilitate secure transactions and provide our gaming services, we collect financial information including payment method details such as credit card numbers, debit card information, e-wallet account details, and cryptocurrency wallet addresses when Bitcoin transactions are involved. We maintain comprehensive records of your transaction history, including deposits, withdrawals, bonuses claimed, and any associated fees or charges.

Technical Information

Our systems automatically collect technical information to enhance your user experience and maintain platform security. This includes your IP address, browser type and version, device information including operating system and screen resolution, and data collected through cookies and other tracking technologies. This information helps us optimize our platform performance and detect potential security threats.

Gaming Activity

We monitor and record your gaming activity to provide personalized services and ensure responsible gambling practices. This includes your login history, game preferences and playing patterns, time spent on different areas of our platform, betting history and outcomes, and participation in promotions or tournaments.

How We Collect Information

Information is collected through multiple channels during your interaction with our platform. During the account registration process, you voluntarily provide personal and contact information. When processing payments or withdrawal requests, we collect necessary financial data and transaction details. Customer support interactions may involve collecting additional information to resolve your queries effectively. Our website automatically collects technical data through cookies, analytics tools, and server logs. When you participate in promotional offers, surveys, or special events, we may collect additional information relevant to these activities.

How We Use Your Information

Your personal information serves several essential purposes in providing our casino services. We use it to verify your identity and confirm you meet the legal age requirement for gambling. Financial information enables us to process deposits and withdrawals securely and efficiently. Your data allows us to provide access to our complete range of casino games and services while maintaining account security. We utilize this information to detect and prevent fraudulent activities, money laundering, and other suspicious behavior that could compromise platform integrity.

We personalize your gaming experience by analyzing your preferences and displaying relevant offers and promotions. Communication occurs through various channels including email, SMS, and in-app notifications to keep you informed about account updates, new games, promotional offers, and important policy changes. All data usage complies with applicable legal and regulatory obligations, including anti-money laundering laws, taxation requirements, and gaming authority regulations.

Sharing and Disclosure of Information

FairGo Casino does not sell, rent, or trade your personal information for commercial purposes. However, we may share your information with specific third parties essential for service delivery and regulatory compliance. Payment service providers receive necessary financial information to process your transactions securely. KYC and identity verification partners assist in confirming your identity and preventing fraud. Anti-fraud and security partners help us maintain platform integrity and detect suspicious activities.

Regulatory authorities may receive your information when required by law or court orders. Other authorized third parties necessary for service delivery, such as customer support platforms or technical service providers, may access relevant information. All third-party service providers are contractually required to maintain strict confidentiality and adhere to our data protection standards.

Cookies and Tracking Technologies

Cookies are small text files stored on your device that help us enhance your browsing experience and platform functionality. We use various types of cookies including essential cookies necessary for basic website functionality, performance cookies that help us understand how you interact with our site, and advertising cookies that enable us to display relevant promotional content.

These technologies serve multiple purposes including website analytics to improve user experience, performance monitoring to ensure optimal platform operation, and targeted advertising to present relevant offers. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some website functionality. Most browsers allow you to view, delete, and block cookies according to your preferences.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and comply with our legal obligations. Active account data is maintained throughout your relationship with FairGo Casino and for a reasonable period afterward to address any potential issues or inquiries. Financial transaction records are retained for periods required by anti-money laundering legislation, taxation laws, and regulatory auditing requirements.

Inactive accounts may be archived after extended periods of non-use, with personal data eventually deleted in accordance with our retention schedule. However, certain information may be retained longer to comply with ongoing legal obligations or resolve outstanding disputes. Upon account closure, we retain minimal necessary information to prevent fraud and comply with regulatory requirements before final deletion.

Data Security

Protecting your personal information is our highest priority, and we employ comprehensive security measures to safeguard your data. All sensitive information is protected using SSL encryption technology during transmission between your device and our servers. Our secure server architecture includes multiple layers of protection including firewalls, intrusion detection systems, and regular security monitoring.

Access to personal data is strictly controlled through role-based permissions, ensuring only authorized personnel can access information necessary for their specific duties. We conduct regular system audits and security assessments to identify and address potential vulnerabilities. In the event of any security breach or threat detection, we implement immediate response protocols and notify affected users as required by law.

User Rights

You have several important rights regarding your personal information held by FairGo Casino. You may request access to view what personal data we hold about you and how it is being used. If any information is inaccurate or outdated, you have the right to request corrections or updates. Subject to legal and regulatory obligations, you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.

You can restrict or object to certain types of data processing, particularly for marketing purposes. Where technically feasible and legally applicable, you have the right to data portability, allowing you to receive your personal data in a structured, commonly used format. To exercise any of these rights, contact our support team through the channels provided in this policy. We will respond to your requests within reasonable timeframes and in accordance with applicable privacy laws.

Responsible Gambling and Data Use

We utilize your gaming data to promote responsible gambling practices and identify potential problem gambling behaviors. This includes monitoring playing patterns, spending levels, and session durations to detect concerning trends. Our platform provides various responsible gambling tools including deposit limits, session time limits, cooling-off periods, and self-exclusion options that you can implement to manage your gaming activity.

When necessary and with appropriate consent, we may share relevant information with responsible gambling support agencies to ensure you receive appropriate assistance. Our commitment to responsible gambling extends beyond regulatory compliance to genuinely caring for our players’ wellbeing and promoting safe gaming practices.

Children’s Privacy

FairGo Casino strictly prohibits access by individuals under 18 years of age. We do not knowingly collect, store, or process personal information from minors. Our age verification procedures are designed to prevent underage access to our platform and services. If we discover that a minor has created an account or provided personal information, we will immediately terminate the account, delete all associated data, and return any deposited funds to the source.

Parents and guardians are encouraged to monitor their children’s internet usage and implement appropriate parental controls to prevent access to gambling websites. We support industry initiatives to prevent underage gambling and maintain strict policies to ensure our platform remains accessible only to adults.

International Data Transfers

Due to the global nature of our operations and the international service providers we utilize, your personal data may be transferred to and processed in countries outside of Australia. These transfers may occur when we use cloud-based services, payment processors, or other essential service providers located in different jurisdictions.

All international data transfers comply with relevant data protection laws and regulations. We ensure appropriate safeguards are in place through contractual arrangements, adequacy decisions, or other legally recognized transfer mechanisms. These measures ensure your personal information receives equivalent protection regardless of where it is processed.

Updates to This Privacy Policy

FairGo Casino reserves the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify users of significant changes through email notifications sent to registered email addresses or prominent notices displayed on our website. Minor updates may be communicated through our website or player communications.

Your continued use of our platform after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy regularly to stay informed about how we protect your personal information. The effective date of any updates will be clearly indicated at the top of the revised policy.

Contact Information

For any privacy-related concerns, questions about your personal data, or to exercise your privacy rights, please contact our dedicated privacy team at privacy@fairgocasino.com. Our customer support team is also available through our Help Center and Live Chat feature for general inquiries and assistance.

We are committed to addressing your privacy concerns promptly and transparently. When contacting us about privacy matters, please include sufficient detail about your inquiry to enable us to respond effectively. We will acknowledge receipt of your communication and provide a substantive response within reasonable timeframes as required by applicable privacy laws.